Frequently asked questions

Description

MyPortfolio has a module for frequently asked questions. Its management is the responsibility of the administrators. They can create categories and enter a question and answer there. You can choose to which role this question/answer combination may be shown. This can be the participants as well as different user roles. Furthermore, the order of the question/answer combinations within the category can be determined.

Example

For frequently asked questions, think not only of questions about the use of the environment, but also questions about substantive subjects or certain procedures. Because this module is free to fill in, virtually any topic can be discussed.

Settings

Administrator

On the module's home screen, administrators can add the categories and questions. Start by creating a category, click on 'Manage the categories'. Then click on 'Add category', which will open a new page with three options. Here the language, category name and order can be set. Assigning a number under the order option will place the categories in that order on the FAQ page. They are then also shown in that order to the relevant user group(s). You can edit a category under category management. To do this, click on a pencil symbol on the right side of the screen.

If at least one category has been created, questions can be added to it. Select this option on the module home screen. Then the question can be added to a specific category. Select which user groups this question should be shown to. Below that are input fields for both the question and the answer. It is also possible to put them in a certain order for each question. This then applies to the specific category in which the question is placed. If everything is filled in correctly, click on 'Submit'. You can edit a question by clicking on one of the pencil symbols on the home screen on the right side of the screen.

User

Users of the MyPortfolio environment will see all questions set up by the administrators listed below each other. Only the categories with the questions below are visible. To view an answer, click on one of the questions. It will expand and show the corresponding answer. Click the question again to collapse it.

Internal module name: faq

Disclaimer: This text was automatically translated from the Dutch version.